We value your privacy. This document explains how your personal information is collected, used, and protected when using the Genhealth medical check-up reservation application. By using our services, you agree to the terms outlined in this policy.

1. Data Collected

When you use Genhealth services, we may collect the following personal information:

• Full name
• National Identification Number (NIK)
• Active phone number (WhatsApp)
• Email address (if provided)
• Selected clinic location and schedule
• Payment information (via third-party providers such as Xendit)

2. Purpose of Data Use

The collected information is used for:

• User registration and medical check-up reservation process
• Sending notifications, confirmations, and reminders via WhatsApp or email
• Managing booking and payment status
• Delivering medical check-up results in digital format (PDF)
• System analysis and service improvement (without directly identifying users)

3. Data Protection

We are committed to protecting your personal data under the following conditions:

• All data is securely stored and encrypted
• Access to your data is limited to authorized personnel only
• We do not sell, rent, or share your personal data with third parties without your explicit consent, unless required by law

4. Third Parties

We collaborate with third-party service providers as part of our operations, including:

• Xendit – for secure payment processing
• WhatsApp API – for automated messages and appointment reminders

These third parties are granted access only to the data necessary to perform their services and are required to comply with their respective data security policies.

5. User Rights

As a user, you have the right to:

• Request a copy of the personal data stored by Genhealth
• Submit inquiries, clarifications, or other requests through Genhealth’s official customer support channels

If you have any further questions regarding this privacy policy, please contact us via Genhealth’s official email or WhatsApp support.